Faith – Delivering Trusted Services
'Faith' is an exciting new Research and Development project which will begin in May. Its will aim to develop innovative trusted digital services that will enable citizens, local authorities and local contractors to have faith in each other and the processes and systems they each use to manage the UKs transport infrastructure.
The current management of this process is unclear, costly and results in a lack of trust between the public and their council as well as between the council and their contractors. For Example, if a member of the public reports a road defect, they often receive no progress update as to its maintenance or completion. With the vast number of defects reported and often long periods between the report being made and the defect fixed , this can often leave the public feeling as though their report was a waste of time.
Within most councils, the current inspection process requires any defect to be inspected both before it is fixed and after. This is time consuming and costly and would not be required if they trusted the information they were being given.
The FAITH project aims to develop a digital system which captures and feeds back all required data in order to reduce the cost associated with inspections and also to ensure that anyone who has to communicate with the councils and their contractors receives accurate and up to date information which can be trusted.
FAITH is a collaborative research and development programme between Lancaster University, In Touch Ltd and Carillion PLC, part funded by the Technology Strategy Board.